Trip Terms and Conditions

For bookings taken on or after 1 July 2018 the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations.

Therefore, you will benefit from all EU rights applying to packages. Off Piste Performance Limited will be fully responsible for the proper performance of the package as a whole. 

Additionally, as required by law, Off Piste Performance Limited have protection in place to refund your payments in the event that it becomes become insolvent.

More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 can be viewed here 

The full Package Travel Regulations and Linked Travel Arrangements 2018 can be found by clicking here

These terms and booking conditions (“Terms and Conditions”) will form the basis of your agreement with Off Piste Performance Limited, a company incorporated and registered in England and Wales with company number 7713880 whose registered office is Sanderson House Station Road, Horsforth, Leeds, West Yorkshire, LS18 5NT.  Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have read these Terms and Conditions and agree to them.

All references in these Terms and Conditions to “holiday”, “booking”, or “contract” mean such holiday arrangements unless otherwise stated.  In these Terms and Conditions, “you” and “your” means all persons named on the booking, including anyone who is added or substituted at a later date. “We”, “us” and “our” means Off Piste Performance Limited.

Holiday details

Please click for full details of your holiday.

Off-Piste Rover La Grave

Off-Piste Rover Gressoney

Lyngen - Oldervik

Kvaløya - Senja

Lofoten Islands

Lofoten Islands Guided

Arnøya

Payment and confirmation

A deposit of £400 is required to reserve your place on the holiday.  After your request we will issue an invoice, which will need to be paid by bank transfer or cheque within 14 days for your place to be confirmed.  You will be sent confirmation that we have received your payment.  Full payment will be required 12 weeks before the start of the holiday.  If a booking is made less than 12 weeks before the holiday commences, the full balance will be payable to reserve a place.

Additional costs

Additional fees may be charged by third parties such as airports or foreign authorities in respect of services such as taxes, landing, embarkation or disembarkation fees.  We will notify you as soon as possible should any fees be payable in respect of your holiday.

Refund and cancellation policy

If you cancel your booking

If you want to cancel all or part of your booking we require notification by email.  If you cancel less than 12 weeks before the commencement of the holiday the entire payment is non-refundable.  If we are notified of cancellation prior to 12 weeks before the holiday then this will incur the loss of deposit.

Should you not be able to attend the holiday, through ill health, injury or any other valid reason, no refund will be given.  However, we will, if requested, provide a letter for submission to the client’s insurers setting out the fact of cancellation and the reason given by the client.

If we cancel your booking

Cancellation – safety reasons:

We reserve the right to exclude clients from activities they are not adequately prepared or fit enough for and where their involvement may jeopardise their own, other clients or the instructors’ safety. No refund will be made to clients excluded on these safety grounds.

Cancellation – force majeure:

Should we have to cancel your booking due to circumstances out with our control, for example adverse weather conditions, riots, acts of terrorism, natural disasters, then no refund will be given.  However we will provide a letter detailing the cancellation for your insurance company.

Passports and Visas

It remains your responsibility to check travel requirements before you travel and the general information provided in these Terms and Conditions about the passport and visa requirements is for guidance only. Please note: we cannot be held responsible if you are refused entry to a country because you lack the correct documentation.

These guidelines apply only to holders of UK passports. You should check the passport and visa requirements with the relevant Embassy if you do not hold a UK passport, ensuring you allow adequate time to comply with such requirements before the date of your departure.

A valid passport is necessary for travel and you must have obtained all of the appropriate visas, permits and certificates for the country you are visiting. The typical timescale for obtaining your first UK passport is around six weeks or three weeks to renew or replace your passport but this may take longer.

Norway, France and Italy:

If your passport describes you as a British Citizen you do not need a visa to enter France or Italy, nor do you need a visa to enter Norway provided your trip is no longer than 90 days. If you are not a British citizen, you should contact your relevant Embassy for advice and information on the visa requirements for your proposed holiday destination.

You must contact the relevant Embassy for further information about entry requirements if you plan to be abroad for longer than three months. When travelling to Norway, France or Italy, your passport should be valid for the proposed duration of your stay but you do not need any additional period of validity on your passport beyond this.

We recommend that you review any travel warnings and announcements issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to any of our destinations.

Travel Insurance

We consider adequate travel insurance to be essential. We do not insure our clients (whether for medical or rescue costs) against cancellation losses, any liability to third parties, or any other type of loss.  Most sporting activities have an element of danger and ski touring is no exception.  Ensure that you have suitable insurance cover in respect of medical and rescue costs, repatriation, cancellation, and liability to third parties.  You must be adequately covered by a comprehensive winter sports insurance policy from a licensed agent.  Ensure that the policy covers ski touring on glaciated terrain.  You must carry your insurance documentation with you during the holiday.  We reserve the right to cancel a booking if you are not adequately insured. 

Health & travel requirements

At the time of publication, UK residents do not require any vaccinations for travelling to any of our holiday destinations but we recommend you to check the GOV.UK website in advance of your holiday in case this should change. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before the date of your departure and it may be necessary to consult your doctor. Country specific information and advice is published by the National Travel Health Network and Centre on the TravelHealthPro website (travelhealthpro.org.uk) and by NHS on Fit for Travel website (www.fitfortravel.nhs.uk). Useful information and advice about healthcare abroad is also available on the NHS Choices website.

We strongly recommend that you obtain a free European Health Insurance Card (EHIC) before your holiday. The EHIC is not a substitute for medical and travel insurance, but it may entitle you to medical care at reduced or no cost should you need medical treatment during your holiday.

Mobility 

In order to take part in the sporting activities, all persons should be in good health and possess a reasonable level of fitness. If you are unsure about the physical demands of a particular holiday, please ask us and we can advise you accordingly.

Your responsibilities include but are not limited to the following:

  • Strictly observe the safety instructions given by us.
  • To inform us of any changes to contact details.
  • To ensure that you are prepared and fit enough to undertake this holiday.
  • To read the kit list for the holiday and ensure that you arrive with the appropriate equipment in good working order.
  • The holiday will at times be physically and mentally demanding. You should be prepared for this and be in good general health.
  • Declare any further relevant medical information arising between booking and the course commencing.
  • You should be aware that ski touring is highly subject to local weather and conditions.  Whilst every effort will be made to complete the holiday program, sometimes this will not be safe or practical. In this event every effort will be made to offer suitable alternatives but no refund will be given – please see paragraph “Cancellation – force majeure”.
  • To inform us as early as possible, and in any event not later than the second day following any issues arising, if the holiday is not meeting your expectations and we can work to resolve any issues.
  • We may use photos of clients for the website and publicity purposes. Please advise us if you would prefer not to be involved in this.

Complaints

You must inform us without undue delay, taking into account the circumstances of the case, of any lack of conformity which you perceive during the performance of the package travel contract. If you have a complaint whilst away, you must immediately notify your Off Piste Performance representative whilst in resort. If they are unable to resolve the problem, you should contact us straight away by phone or email and we will endeavour to assist. If you are still not satisfied on your return home, you must contact Off Piste Performance (alison@offpiste.org.uk) within 28 days of returning from your holiday, to allow your complaint to be investigated properly. Please provide us with all relevant information, as well as your daytime and evening telephone numbers. It is important we have the opportunity to investigate and rectify and perceived failings while you are in resort and if you don’t report anything at the time of the holiday, it may well affect your legal rights. 

We will confirm receipt of your written communication within 7 days and in most cases answer you within 28 days. 

Jurisdiction

Any contract between you and us shall be governed in all respects by the law of England and Wales.  Only courts in England and Wales shall have jurisdiction in relation to any claim or dispute arising out of or connected with any such contract.